Frequently Asked Questions (FAQs)
1. How do I place an order?
Placing an order is easy! Simply browse our collection, select the items you want, choose your size and color, and add them to your cart. Once you’re ready, click on the shopping cart icon and proceed to checkout. Fill in your shipping and payment information, and click “Place Order.”
2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed at checkout.
3. How can I track my order?
Once your order is shipped, we’ll send you an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at (888) 719-5705 or support@iconiksportswear.com. We’ll do our best to accommodate your request, but if the order has already been processed or shipped, we may not be able to make changes.
5. Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times vary by country and will be calculated at checkout. Please note that international customers are responsible for any customs fees or import taxes.
6. How long will it take to receive my order?
For domestic orders within the U.S., delivery typically takes 3-7 business days. International shipping times vary depending on the destination but generally take 7-14 business days. Expedited shipping options are available at checkout.
7. What is your return policy?
We offer a 30-day return policy on most items. Products must be unworn, unwashed, and in their original packaging to qualify for a return. Please review our [Return and Refund Policy](link to return policy) for more details.
8. Can I return or exchange sale items?
Unfortunately, sale and clearance items are final sale and cannot be returned or exchanged unless the item is defective or damaged.
9. What if I receive a defective or incorrect item?
We’re sorry if you received a defective or incorrect item! Please contact our customer service team at (888) 719-5705 or support@iconiksportswear.com with your order number and a description of the issue, and we’ll make it right.
10. How do I contact customer service?
You can reach our customer service team by email at support@iconiksportswear.com or by phone at (888) 719-5705. Our team is available Monday through Friday, 9 AM to 5 PM (PST).